Shipping Policy for Livlite

Effective Date: January 15, 2025

Thank you for choosing Livlite! We are committed to providing you with fast, reliable, and secure shipping for all your orders. This Shipping Policy outlines our shipping procedures, including available methods, charges, and delivery expectations. By making a purchase, you agree to the terms of this policy.

1. Shipping Locations

We currently ship to all U.S. states and select international locations. During checkout, you will be able to select your country and view available shipping options for your location.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs:

  • Standard Shipping (Domestic):

    • Estimated Delivery: 5-7 business days.
    • This is the most affordable option and is suitable for non-urgent orders.

  • Expedited Shipping (Domestic):

    • Estimated Delivery: 2-3 business days.
    • Choose this option for faster delivery.

  • International Shipping:

    • Estimated Delivery: 7-14 business days.
    • Delivery time may vary depending on the destination country and customs clearance.

Please note: Delivery times are estimates and may vary based on weather conditions, customs processing (for international orders), or shipping carrier delays.

3. Shipping Charges

Shipping costs are calculated during the checkout process based on the following factors:

  • Shipping method: The shipping option you select (Standard, Expedited, etc.).
  • Order size and weight: Larger and heavier items may incur higher shipping fees.
  • Destination: Shipping charges may vary based on the shipping address and delivery location.

Free Shipping: From time to time, we offer free shipping promotions. These promotions will be clearly displayed at checkout, and any criteria for eligibility will be provided.

4. Order Processing

  • Processing Time: Orders are processed within 1-2 business days after payment is confirmed. Orders placed after 2:00 PM EST or on weekends and holidays will be processed on the next business day.

  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that order processing may take longer during peak shopping periods (e.g., holidays) or due to unforeseen circumstances.

5. Order Tracking

Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package’s status through the carrier’s website.

If you experience any issues with tracking your order or have questions, please contact us at info@livlite.xyz.

6. Shipping Delays

While we strive to meet delivery expectations, Livlite is not responsible for delays caused by circumstances outside our control, such as:

  • Weather conditions
  • Shipping carrier delays
  • Customs processing (for international orders)
  • Incorrect or incomplete shipping information provided by the customer

If there are any significant shipping delays, we will notify you as soon as possible.

7. Shipping to Multiple Addresses

At this time, Livlite only supports one shipping address per order. If you wish to send items to different addresses, you will need to place separate orders for each destination.

8. International Orders

For international customers, please note the following:

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be charged upon the arrival of your package in the destination country. These charges are not included in the shipping cost and are the responsibility of the customer.

  • International Shipping Times: Delivery times for international orders can vary depending on the destination and customs clearance. Please allow up to 14 business days for international shipments.

  • Restricted Items: Some products may be restricted or prohibited from being shipped to certain countries due to local laws. It is the customer’s responsibility to ensure that the products ordered can be legally imported into their country.

9. Address Accuracy

Please ensure that all shipping information (including your address, email, and phone number) is accurate and complete. Livlite is not responsible for delays or non-delivery due to incorrect or incomplete address information.

If you notice an error in your shipping details after placing an order, please contact us immediately at info@livlite.xyz, and we will do our best to correct the information before the order is shipped.

10. Missing or Lost Packages

Once a package is marked as delivered by the carrier, Livlite is not responsible for lost or stolen items. We recommend that you track your package regularly and ensure someone is available to receive the delivery.

If your package is reported as lost or delayed in transit, please contact the shipping carrier directly using the tracking information provided. If the issue remains unresolved, please reach out to us at info@livlite.xyz, and we will assist in resolving the matter.

11. Returns and Exchanges

For information on returning or exchanging an item, please refer to our Refund and Returns Policy. Please note that customers are responsible for the return shipping costs unless the product is defective or incorrect.

12. Contact Us

If you have any questions or concerns regarding this Shipping Policy or need assistance with your order, please contact us:

  • Email: info@livlite.xyz
  • Phone: +1 (212) 289-4952
  • Address: 70 W 115th St, New York, NY 10026, USA

Livlite
70 W 115th St
New York, NY 10026
Phone: +1 (212) 289-4952
Email: info@livlite.xyz

By placing an order with Livlite, you agree to the terms of this Shipping Policy. Thank you for choosing Livlite!